Refund Policy
Last updated: October 4, 2026
Our ebooks are digital PDF files delivered after successful payment. If you have an order or download problem, please contact us so we can help.
Digital purchases
Digital files may become available immediately after payment. Refund eligibility depends on whether the file has been accessed or downloaded, the reason for the request and applicable consumer law.
Requests we review
Duplicate charges or accidental duplicate purchases; technical problems that prevent access to the purchased file; other circumstances where a refund is required by applicable law. Each request is reviewed individually.
Download problems
Check your order confirmation email, spam folder and thank-you page for your download link. Contact us if it is missing, expired or not working. Please do not buy the same ebook again to resolve a download problem.
How to request help or a refund
Email support@rekowag.com as soon as reasonably possible after purchase. Include your checkout email, order number, ebook title and the reason for your request. If relevant, attach a screenshot of the error without payment card information.
Approved refunds
Approved refunds for payments processed through Wix Payments are issued to the original payment method through Wix Payments. Timing depends on the payment provider, bank or card issuer.
Consumer rights
Nothing in this policy removes or limits consumer rights that apply in your country or region.
Contact
Rekowag, published by Tonesmith. support@rekowag.com.